Life at Galgorm - Tara

When did you start your career with Galgorm?

I started in Galgorm Resort in September 2012.

What was your first position within the Resort?

I worked as Guest liaison – this role was mainly a customer service role which consisted of guiding the Spa guests around the Spa and ensuring they were happy with the journey of their Day Spa Experience, I would be their point of contact on the day, providing assistance when required. 

What other positions have you held since you began working for Galgorm?

• Guest Liaison – 8 months
• Spa Duty Manager – 1 year
• Guest Relations Manager – 1 year
• Spa Operations Manager – 6 months
• Spa Manager – 2 and a half years
• Head of Spa Operations - May 2019 to present

Tell us how Galgorm helped you progress your career?

I have progressed through numerous roles in the Resort through support and guidance from my peers, they also provided internal and external training for Customer Service, Leadership skills and how to guide a team.  They encourage and support progression from within which I feel is one of their biggest strengths as a company.

Tell us about any qualifications, courses or training you have completed while working for Galgorm? 

• World Host
• Contact – Leadership Skills
• ILM Level 4 in Leadership Skills
• Currently completing ILM Level 5 in Leadership Skills
• First Aid 

What is your current position within the Resort and your day to day duties?

Head of Spa Operations 

As Head of Spa Operations I deal with all of the operations withing the Spa, liaising with HOD’s to ensure we are running effectively and with high standards, I also look at business trends and implement new ideas and experiences for our guests. I look at staffing needs for progression and training, working alongside the Hotel Manager to deliver excellent service. Working with our Revenue department is crucial to look at targets and gaps in the market. 

What do you love the most about working for Galgorm?

When our guests have a fantastic time and that the staff are happy, if we do not have happy staff we will not have a business that is extraordinary.  I also like that I am encouraged by my Manager to make decisions and when I do, I get to see them transpire.  

What would you say to someone thinking of joining the Hospitality Industry?

The opportunity that you will get is second to none, I came from a totally different background and cannot believe what can be achieved within the industry.